Shipping Policy

SHIPPING WORLDWIDE

All Jason Makki products are shipped to you from Germany via a secure, tracked shipping method.

We offer free shipping on specific orders worldwide. No code necessary. Free shipping will be applied at checkout. 

Customs /duties are not included in pricing for Non-EU countries and could be charged upon arrival. EU and USA are exempted from Custom Duties.

ADDRESS

We will not be responsible for any delays or issues caused by incorrect addresses. Follow the best practices in providing a shipping address to avoid delivery delays. 

USA & other countries: We do not ship to P.O. boxes, please provide a physical address.

India: There is a requirement for extra verification before receiving the package. The courier will contact you to fill up a KYC FORM online. Please make sure that the Shipping address you provided during your order is the same as written in your I.D. 

Saudi Arabia: Please provide your Registered National Address. The National Addressing is a unified system consisting of six main parts, they are: Building Number, Street Name, District , City, Postal Code or Zip Code, Secondary Number. 

Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. Make sure someone is available to receive the parcel. Once the parcel is shipped, we cannot change the address or cancel the order.

DISPATCH AND ORDER FULFILLMENT

Orders are dispatched and fulfilled within 1-2 Business days from the date of purchase. Please note that all orders are sent on Monday to Friday, except Public Holidays.

CUSTOMS

Customs fees, tariffs or duties are not included in pricing.

Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Note: India customs fees, tariffs are almost 100% of the value of the products.

SHIPPING FEES

Fees are calculated based on the weight, box dimensions, location or country. We offer Free Shipping on certain locations if the order reaches a specific amount, you will be notified when you are eligible for it during checkout.

DELIVERY TRACKING

All items will be delivered via UPS & DHL. Once the order is dispatched, the customer will be notified via email with the carrier and tracking information. We encourage customers to track the parcel and it is the customer’s responsibility to follow up. Please get in touch with us immediately if you do not receive a tracking number.

DHL EXPRESS -Insured Tracking Number 

Europe: 2-3 Business Days

International: 3-6 Business Days

UPS STANDARD - Insured Tracking Number 

Europe: 2-6 Business Days

International: 3-12 Business Days

ARAMEX - Insured Tracking Number 

UAE:  2-5 Business Days

International: 5-15 Business Days

LOST OR STOLEN PACKAGE

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to personally track your package and verify the delivery. 

REFUSED PACKAGE

Packages in which the UPS/ DHL returned to us due to customer's non-compliance will fall under Return Policy. Shipping and return fees are non refundable and deductible to the outstanding amount of the order.

Refused packages due to non-compliance or any reasons that may occur, DHL / UPS will destroy the packages. We do not refund the amount of the Order paid to us. 

It is the customer's responsibility to receive the packages in the shipping address provided and to follow up on their shipments through the tracking information sent by us. Any other changes and delivery instructions must be communicated through the courier.

SHIPPING DISCLAIMER

Once the order is made, fulfilled and under the carrier’s care; the customer has agreed to our Terms & Conditions.

The customer / buyer of our products is responsible for any payable VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by their country of residence for importing consumer goods. We do not collect these fees out of Europe and cannot provide an estimated cost, as charges depend on their Local Customs may vary around the world. We suggest customers speak to their local postal or customs office for clarification and get an idea of any fees that may apply. 

We have the right to disclaim delivery delays due to local custom screening and revisions in some countries. Unexpected delays on common holidays esp. during high seasons (Black-Friday, Christmas, etc.) and uncontrollable events like weather or natural disasters etc...

Due to COVID-19, please account for a possible delay of approximately 5-8 business days in receiving your order (some International countries might affect). We appreciate your patience and we are doing everything we can to get your order to you safely while adhering to the government guidelines.

RETURN ITEM

Visit Return and Refund Policy.

CONTACT US

We aim for 100% customer satisfaction ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

THANK YOU FOR CHOOSING JASON MAKKI

E-Mail   support@jasonmakki.com

Phone   +4917675117083

 

Keratin Treatment FAQ

The result will last up to 6 months. Retouch hair growth after 1 - 2 months.

Yes! Just send us a message at support@jasonmakki.com with the required shipping information then we can send the invoice for the final payment.

Based on our experience, it can cover up to 10 heads of short hair (men’s hair) or 5 heads of medium hair or 3 Heads of long hair.

Yes, you can if you can do the entire process. But you may need someone to help you during the ironing step, which is the most crucial part of the treatment.

If it is not done properly, you may not achieve the desired effect. Make sure instructions are adequately followed before doing it. If this is not feasible, you can always take it to the salon and let someone else do it for you.

Yes, it is safe; however, white hair and color-treated hair may turn one shade lighter because of the several heat exposures during the hair drying and hair ironing process your hair has undergone during the treatment depending on the hair condition, texture, and color.

It is also a common effect on all the Keratin treatments in the market.

You can do the Keratin Treatment (Step 1 & Step 2), then proceed with the Hair color.

Make sure to use the Keratin Mask to maintain smoothness and add nourishment to hair.

Our Keratin Treatment Products are white/transparent liquid. Heat affects color pigments and disturbs the color of white hair. It is not able to color the hair.


It may happen due to the hair’s reaction to the heat process. Only 5 out of 10 people with white hair can have this common effect. However, our product is Formaldehyde Free and is safe and effective.

It can be solved by using a purple shampoo when it becomes yellowish or using a hair dye suitable/close to the shade of your hair color for 10 minutes. This is a temporary solution and can fade after 10 washes.

No. Our Keratin products are made of Hydrolyzed Wheat Amino Acids (Vegan Proteins). All our Keratin Products are tested on human hair. We are proud Cruelty-Free.

There could be plenty of factors:


1. One of the Keratin Treatment steps needed to be done correctly, especially the Ironing part.


2. Strong curls and thick hair density. Our product is 100% Formaldehyde Free. It means that our product is weaker than those with Formaldehyde or Phthalates. We have formulated our product to be safe for home use. You can redo the process after a week. The second time would have a better result than the first.

Extra Hair Fibers FAQ

Extra Hair Fibers is an aesthetic product. It is made of Cotton and mineral-based colorants; it cannot grow lost hair. It does not have healing properties against hair loss and thinning.

You can keep it overnight with minimal touch-ups in the morning, lasting up to 2 days unless you wash it. We do not suggest it stay in the head for more than 2 days without washing.

No. It is temporary and washable.

Proper hair care and hygiene are critical apart from styling. Always apply the Hair Fibers on fresh, clean, dry, and styled hair. We recommend our clients wash their hair before and after using any products.

This can also be a cause of your scalp's sensitivity to the hair spray you use to conceal the fibers. Our hair fibers are made of Natural Cotton and Fibers. Safe and hypoallergenic.

Depending on the coverage, up to 2 times use when you have a large area to cover up, 4 to 5 times use for medium, and 15 to 30 times touch up on small areas.

You can keep the opened/ used bottle for up to 6 months.

You can open the bottle lid; it is at your discretion to keep or remove the Silica Gel packet. It is only placed inside the bottle to remove moisture and fiber clumping.

Please keep it dry and cool, away from direct sunlight and moisture.