Terms of service
1. Introduction
1.1 For the business relationship between JASON MAKKI GmbH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC (hereinafter referred to as the "Seller") and any business consumer (hereinafter referred to as the “Customer"); A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).
1.2 The following General Terms and Conditions shall apply exclusively in the version valid at the time of the order and any engagement in the services of www.jasonmakki.de / www.jasonmakkishop.com Whereas, the “parcel/package” refers to the ordered goods by the Customers originating from the Seller’s premises and care.
1.3 This Agreement, General Terms & Conditions of JASON MAKKI GMBH is applicable to all the users of the website www.jasonmakki.de / www.jasonmakkishop.com including but not limited to the Customers, Browsers, Merchants, and/or Product Distributors.
1.4 The General Terms & Conditions of JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC contain important information that the Customers, Browsers, Merchants, and/or Product Distributors require acknowledgment of.
1.5 Customers are authorized and have the right to correspond to customer service for any questions, complaints, and objections through e-mail support@jasonmakki.com.
1.6 Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.
2. Offers and Descriptions of Services
2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogs and on the Seller’s websites do not have the character of an assurance or guarantee. All offers are valid "while stocks last" unless otherwise stated with the products. Errors and omissions excepted.
2.2 The Seller has the right to amend any services, product description, offers, vouchers, or prices at any time on www.jasonmakki.de / www.jasonmakkishop.com without further notice.
3. Ordering process and Conclusion of contract
3.1 The customer can select products from the seller's assortment without obligation and collect them in a so-called shopping cart via the button [add to shopping cart]. Within the shopping cart, the product selection can be changed, e.g., deleted. The customer can then proceed to the conclusion of the order process within the shopping basket via the button [Continue to checkout].
3.2 By clicking the button [order with obligation to pay], the customer submits a binding application to purchase the goods in the shopping basket. Before submitting the order, the customer can change and view the data at any time and use the browser function "back" to return to the shopping cart or cancel the ordering process altogether. Required information is marked with an asterisk (*).
3.3 The seller then sends the customer an automatic confirmation of receipt through e-mail in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the order of the customer has been received by the seller and does not constitute an acceptance of the application. The purchase contract is only concluded when the seller has sent or handed over the ordered product to the customer within the delivery period and the customer’s acceptance of the parcel.
3.4 Should the Seller allow payment in advance for a new product launch, the contract shall be concluded with the provision of the bank details and request for payment. If the payment is not received by the Seller within 10 calendar days after sending the order confirmation, despite the due date, even after a renewed request, the Seller shall withdraw from the contract with the consequence that the order shall lapse and the Seller shall have no obligation to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the article in the case of advance payment is therefore made for a maximum of 10 calendar days.
4. Prices and Shipping costs
4.1 All prices stated on the Seller's website www.jasonmakki.de / www.jasonmakkishop.com are exclusive of the applicable statutory value-added tax.
4.2 The Seller ships with UPS / DHL / Aramex service in Germany / UAE. Depending on the Customers country of residence, local tariffs, customs or import fees might apply and would have to be borne by the customer.
4.3 In addition to the prices stated, the Seller shall charge shipping costs for delivery. The shipping costs will be clearly communicated to the Customer as part of the ordering process and on a separate information page.
4.4 The contents of www.jasonmakki.de / www.jasonmakkishop.com is composed with the greatest care. However, the Seller can not guarantee that all information on the site is displayed correctly at all times. All the prices, materials and other information displayed on the site may include typographical errors and/or programming errors. JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC is not liable for such and reserves the right to correct such errors at all times.
4.5 In the event of processing the Customer’s order where a pricing error is obvious, unmistakeable and could reasonably have been recognized by the Customer, JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC may end the Agreement, offer resolutions that can be both agreed by the Seller and the Customer. Refunds of any sums paid and requiring the return of any Products provided may also be an option.
5. Delivery & Availability of Goods
5.1 If advance payment has been agreed upon, delivery will be made after receipt of the invoice amount.
5.2 If the delivery of the goods should fail through the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer except for shipping and handling fees.
5.3 If the ordered product is not available because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, correct any mistakes and propose the delivery of a comparable product. If no comparable product is available or if the customer does not wish a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.
5.4 Customers will be informed about delivery times and delivery restrictions (e.g., restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5 Upon the completion and purchase of products on the Seller’s website; the Customers will receive information through email including the tracking number in which the Customers are able to trace the status of delivery. In case the Customer wishes to inquire and requires attention regarding their order, the Seller could be reached at support@jasonmakki.com.
6. Right to Withdraw
6.1 The Customer has the right to return the Product within fourteen (14) days after the Product has been delivered to the Customer. The Customer must bear all the costs for the return shipping of the products to JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC, this may also concern additional costs such as their local customs duties, VAT, or any other fees, levies, or surcharges. Such costs will be fully borne by the Customer. JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC cannot be held responsible for any additional costs for returning the products to the Seller’s address.
6.2 The order can be canceled if not yet been fulfilled, processed, and transferred to the Courier Service. Otherwise, the package cannot be canceled while in transit and under the Seller’s Third Party (Courier) services. The cancellation will fall under the Return & Refund Policy.
6.3 The Seller must be informed by the Customer by sending an email to support@jasonmakki.com. This notification must include the Customer’s Name & Order/Invoice Number. After the receipt of the notification, JASON MAKKI GMBH will inform the Customer of the approval of the cancellation/return/refund of the item equivalent to the value of the purchased goods.
6.4 Returned Products must be sealed, unused, undamaged, and on their original packaging. Returned products that do not satisfy all the aforementioned conditions, cannot be accepted due to compromised quality, health protection, and hygiene reasons.
6.5 The Customer is responsible for the chosen shipping method for the return of the Product. The risk of the Product will transfer to JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC when the Seller receives the Product. This means that JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC is not responsible for any returns which are (for example) lost/damaged during the transport when being returned. We advise customers to use a registered shipment, and tracking information and ensure the package contains the returned Product(s). JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC does not make any exceptions to this policy.
6.6 JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC will confirm the receipt of the returned products to the Customer through email. Returned items are subject to inspection before initiating the refund. The items should satisfactorily qualify for return & refund (sealed, unused, good condition). The refund value will be returned to the mode of payment used by the Customer. Within the period of (14) days of being notified, the Seller will refund the value of the purchased items only, excluding shipping fees. Shipping costs & other charges for the return of the items shall be paid to the customer’s choice of carrier and charged on the customer’s side.
7. Payment Modalities
7.1 The customer can choose from the available payment methods within the framework of and before the conclusion of the order process. Customers will be informed about the available means of payment on a separate information page.
7.2 If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other methods of payment, payment must be made in advance without deduction.
7.3 If third-party providers are commissioned with the payment processing, e.g., PayPal, their general terms and conditions shall apply.
7.4 If the due date for payment is determined by the calendar, the customer is already in default for missing the deadline. In this case, the customer shall pay the statutory default interest.
7.5 The customer's obligation to pay default interest does not preclude the seller from claiming further damages caused by default.
7.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.
8. Retention of Title
8.1 The goods delivered shall remain the property of the seller until payment has been made in full.
9. Warranty for Material Defects, Guarantees, and Complaints
9.1 The warranty shall be governed by statutory provisions.
9.2 The goods delivered by the seller shall only be covered by a guarantee if this has been expressly given. Customers will be informed of the terms of the guarantee before the order process is initiated.
9.3 If the Customer has any grievances in connection with a Product, or services, or regarding any aspects of www.jasonmakk.de, it can submit complaints by email or in writing. The contact details of JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC are provided at the end of these General Terms & Conditions.
9.4 JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC is unable to formulate a substantive response to the complaint within such period, JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC will confirm receipt of the complaint within seven (7) days after the receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Customer.
10. Liability
10.1 The following exclusions and limitations of liability apply to the Seller's liability for damages, without prejudice to the other statutory conditions for claims.
10.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
10.3 Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer regularly relies on. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those referred to in the above sentences.
10.4 The above limitations of liability shall not apply in the event of injury to life, limb, or health, for a defect following the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
10.5 Jason Makki GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC is not liable for any failure or delay of its obligations under the Agreement, The General Terms & Conditions or any damage or loss the Customer has incurred caused by force majeure, meaning any event beyond the reasonable control of Jason Makki GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC or any third parties engaged by Jason Makki GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC to fulfill its obligations under the agreement, including but not limited to strikes, work stoppages, theft, sabotage, fraud, accidents, acts of war of terrorism, civil or military disturbances, flu outbreaks, plagues, pandemics, epidemics, quarantine restrictions, acts of government, nuclear or natural catastrophes, acts of God and any interruptions, failure, loss or malfunctions of utilities, communications, computer (software and hardware) services, telecommunications, data communications or related services, to the extent permitted under applicable law. This includes amongst others (and without limitation) the event that any third party engaged by Jason Makki GMBH is not able to fulfill its obligations due to a force majeure event.
Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives, and vicarious agents.
11. Personal Details
11.1 JASON MAKKI GMBH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC will process the Customer’s personal data in accordance with the Privacy Policy, Cookie Policy, and Terms of Use as published on the Site.
12. Storage of Contents
12.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order process.
12.2 The Seller will also send the Customer an order confirmation with all order data to the e-mail address provided by the Customer. Together with the order confirmation, but at the latest upon delivery of the goods, the customer will also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs as well as delivery and payment terms. If you have registered in our shop, you can view your orders in your profile area. In addition, we store the text of the contract but do not make it accessible on the Internet.
12.3 The Seller has the right to disclaim and change any contents displayed on the site www.jasonmakki.de. Pictures displayed are for illustrative purposes only and may change without further notice.
12.4 The Customers, Browsers, Merchants, and/or Product Distributors are unauthorized to duplicate any content for their sole interest in the website’s Seller unless otherwise legally permitted and the contract has been made between each party.
12.5 For the website design, the text, all graphics and photos, each selection or layout thereof: Copyright © 2021 Jason Makki GmbH. Copying or reproduction of the entire website or parts of this website is not permitted. Any other use of the materials or information available on this website - including reproduction, further distribution, modification, and publication for any purpose is prohibited unless JASON MAKKI GmbH / JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC has given its prior written consent.
13. Final Provisions
13.1 The place of jurisdiction and performance is the registered office of the seller if the customer is a merchant, a legal entity under public law, or a special fund under public law.
13.2 The contractual language is English.
13.3 Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
13.4 Alternative dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:
13.5 The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
SMS/MMS Mobile Message Marketing Program Terms and Conditions
(hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.
The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method, you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by an individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.
14. Contact Details
Should you have any questions, complaints, or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.
JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC
Business Bay, Dubai
United Arab Emirates
WhatsApp +971505483844
Email: Contact@jasonmakki.com
License No: 968686, DED
This Agreement was last amended on June, 2024