Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Item must be sealed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@jasonmakki.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jasonmakki.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jasonmakki.com.

You are welcome to return/exchange items for a refund/replacement product within 14 days from when your order was delivered. We will gladly issue a refund/exchange if the return conditions (noted below) have been met.

Return Condition

All returned items must be unused and in their original packaging. If you return an item that has been used or unsealed, we will carefully dispose of it and you will not receive a refund for those item(s). 

We only refund the price value of the item purchased excluding the shipping fee. Shipping & return fees shall be paid to the customer’s choice of carrier and charged on the customer’s side. 

UAE customer pays a flat rate return shipping fee of 25 AED

International orders pay according to the DHL return fee

Return Instruction

To return or exchange an item please email us at support@jasonmakki.com with your order number and full name. We will respond within 24 hours and send you a return address.

You’ll have to organize a return shipment to us using a carrier of your choice if you ordered internationally. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information. Items sent back to us without first requesting a return will not be accepted.

Damaged Product

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Shipping Delay 

We operate 100% independently of all shipping carriers & therefore cannot be held responsible for their actions, as a result, we will not accept returns or be issuing refunds for shipping costs due to later-than-expected deliveries. We truly apologize if any items do not arrive in time, but our team is working quite literally around the clock in order to get the packages out as soon as they are ordered. We appreciate your understanding and patience!  

My package has been lost or stolen

Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide all the necessary tracking information in our shipment confirmation emails which allows you to track your package and verify delivery. If you still have not received your missing package after 3 business days, please contact our customer service team at support@jasonmakki.com. 

Refunds

We typically process refunds within 2-3 business days of receiving the package. During periods of peak volume, this process may take a few extra days. You will receive a notification to the email you originally placed your order with once your return has been processed and your payment has been refunded. A store voucher equivalent to your purchased item can be an option.

Depending on your bank account it may take 3 to 14 days to receive your refund. You will receive the payment back on the account that you also paid from. 

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