Shipping & Returns

Shipping Worldwide from Dubai, UAE

All JASON MAKKI products are shipped worldwide from Dubai, United Arab Emirates using secure, tracked courier services.

Depending on the destination, orders may be shipped with DHL, Aramex, UPS, or another trusted international courier partner.

Free shipping may be available for selected destinations or qualifying order values. If your order is eligible, the free shipping option will be applied automatically at checkout.

Please note that customs duties, import taxes, VAT, tariffs, and other destination-country charges are not included in the displayed product price unless otherwise stated.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information.

USA and other applicable countries:
We may not be able to deliver to P.O. boxes. Please provide a physical delivery address where required by the courier.

India:
Additional verification may be required before delivery. The courier may contact you to complete a KYC form. Please ensure that the delivery address provided with your order matches the address shown on your identification documents.

Saudi Arabia:
Please provide your registered National Address, including the required information such as building number, street name, district, city, postal code, and secondary number where applicable.

Once an order has been dispatched, we may not be able to change the delivery address or cancel the shipment.

Please ensure someone is available to receive the parcel at the address provided.

Dispatch & Order Fulfillment

Orders are normally processed and dispatched within 1–2 business days from the date of purchase.

Orders are generally dispatched from Dubai, UAE, Monday to Friday, excluding UAE public holidays.

During peak periods, promotions, or public holidays, processing times may be slightly longer.

Customs, Duties & Import Taxes

International orders shipped from Dubai, UAE may be subject to customs duties, VAT, import taxes, tariffs, brokerage fees, clearance fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

JASON MAKKI does not control these charges and cannot accurately predict the amount that may apply.

We recommend checking with your local customs authority before placing an order if you require information about possible import charges.

For some destinations, including India, import duties and customs charges may be significant depending on local regulations and the declared value of the shipment.

Shipping Fees

Shipping fees are calculated based on factors such as:

• Delivery destination
• Package weight
• Package dimensions
• Courier service
• Order value

Free shipping may be available for selected countries or qualifying order values.

If your order qualifies, the free shipping option will be shown automatically during checkout.

Delivery Tracking

Eligible shipments are sent using tracked courier services.

Once your order has been dispatched, you will receive an email containing the courier name and tracking information.

We recommend monitoring your shipment using the tracking link provided.

If you do not receive tracking information after your order has been dispatched, please contact our customer support team.

Delivery Times

Delivery times vary depending on the destination, courier service, customs clearance, and local delivery conditions.

Estimated delivery times are provided for guidance only and cannot be guaranteed.

International deliveries may be affected by:

• Customs inspections
• Public holidays
• Peak shopping periods
• Weather conditions
• Courier disruptions
• Natural disasters
• Import or documentation requirements
• Other circumstances outside our reasonable control

Lost or Stolen Packages

We provide tracking information so customers can monitor the delivery status of their orders.

If your package has not arrived despite the expected delivery status, please contact the courier first.

If the parcel has been confirmed as delivered by the courier but is subsequently lost or stolen, JASON MAKKI cannot normally accept responsibility for the loss.

We will assist with courier enquiries where reasonably possible.

Refused or Returned Packages

Packages returned because of:

• Incorrect or incomplete delivery information
• Customer refusal
• Failure to receive the shipment
• Failure to complete required customs procedures
• Failure to provide requested documentation
• Other customer-related delivery issues

may be handled in accordance with our Return & Refund Policy.

Original shipping charges, return shipping costs, customs fees, courier handling fees, and other related charges may be non-refundable and may be deducted from any eligible refund.

In some cases, couriers or customs authorities may dispose of shipments that cannot be delivered or returned. Where this occurs, a refund may not be available.

Customers are responsible for monitoring tracking information and responding promptly to courier or customs requests.

Shipping Disclaimer

Once an order has been fulfilled and transferred to the courier, delivery is subject to the courier’s operating conditions and the regulations of the destination country.

The customer is responsible for any applicable:

• VAT
• Customs duties
• Import taxes
• Tariffs
• Clearance fees
• Handling charges
• Brokerage fees
• Other destination-country charges

JASON MAKKI does not collect these charges unless specifically stated at checkout.

Delivery estimates may be affected by circumstances outside our reasonable control, including customs processing, courier delays, public holidays, peak seasons, weather conditions, natural disasters, or local delivery restrictions.

Returns & Refunds

For information about returns, exchanges, refunds, eligibility, and applicable conditions, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping, tracking, customs, or delivery, please contact:

JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC
Business Bay, Dubai, United Arab Emirates

Email: support@jasonmakki.com
Phone / WhatsApp: +971 50 548 3844

Thank you for choosing JASON MAKKI.