EXTRA HAIR FIBERS

 

Shipping Worldwide from Dubai, UAE

All JASON MAKKI products are shipped worldwide from Dubai, United Arab Emirates using secure, tracked courier services.

Depending on the destination, orders may be shipped with DHL, Aramex, UPS, or another trusted international courier partner.

Free shipping may be available for selected destinations or qualifying order values. If your order is eligible, the free shipping option will be applied automatically at checkout.

Please note that customs duties, import taxes, VAT, tariffs, or other destination-country charges are not included in the displayed product price unless otherwise stated.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We cannot be held responsible for delays, failed deliveries, or additional courier charges caused by incorrect, incomplete, or inaccessible delivery information.

USA and other applicable countries:
We may not be able to deliver to P.O. boxes. Please provide a physical delivery address where required by the courier.

India:
Additional verification may be required before delivery. The courier may contact you to complete a KYC form. Please ensure the delivery address provided with your order matches the address shown on your identification documents.

Saudi Arabia:
Please provide your registered National Address, including the required information such as building number, street name, district, city, postal code, and secondary number where applicable.

Once an order has been dispatched, we may not be able to change the delivery address or cancel the shipment.

Please ensure someone is available to receive the parcel at the address provided.

Dispatch & Order Fulfillment

Orders are normally processed and dispatched within 1–2 business days from the date of purchase.

Orders are generally dispatched from Dubai, UAE, Monday to Friday, excluding UAE public holidays.

During peak periods, promotional events, or public holidays, processing times may be slightly longer.

Customs, Duties & Import Taxes

International orders shipped from Dubai, UAE may be subject to customs duties, VAT, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

JASON MAKKI does not control these charges and cannot accurately predict the amount that may be applied.

We recommend checking with your local customs authority before placing an order if you require information about possible import charges.

For some countries, including India, import duties and customs charges may be significant depending on local regulations and the declared value of the shipment.

Shipping Fees

Shipping fees are calculated based on factors including:

• Delivery destination
• Package weight
• Package dimensions
• Courier service
• Order value

Free shipping may be available for selected countries or qualifying order amounts.

If your order qualifies, the free shipping option will be shown automatically during checkout.

Delivery Tracking

All eligible shipments are sent using tracked courier services.

Once your order has been dispatched from Dubai, UAE, you will receive an email containing the courier name and tracking information.

We recommend monitoring your shipment regularly using the tracking link provided.

If you do not receive tracking information after your order has been dispatched, please contact our customer support team.

Delivery Times

Delivery times vary depending on the destination country, courier service, customs clearance, and local delivery conditions.

Estimated delivery times are provided for guidance only and cannot be guaranteed.

International deliveries may be delayed by:

• Customs inspections
• Public holidays
• Peak shopping periods
• Weather conditions
• Courier disruptions
• Natural disasters
• Import or documentation requirements
• Other circumstances outside our reasonable control

Lost or Stolen Packages

We provide tracking information so customers can monitor the delivery status of their orders.

Once a shipment has been confirmed as delivered by the courier, JASON MAKKI cannot accept responsibility for packages that are subsequently lost or stolen.

If you experience a delivery issue, please contact both the courier and our customer support team as soon as possible so the matter can be investigated.

Refused or Returned Packages

Packages returned because of:

• Incorrect or incomplete delivery information
• Customer refusal
• Failure to receive the shipment
• Failure to complete required customs procedures
• Failure to provide requested documentation
• Other customer-related delivery issues

may be handled under our Return & Refund Policy.

Original shipping fees, return shipping charges, customs fees, courier handling fees, and other related costs may be non-refundable and may be deducted from any eligible refund.

In some cases, a courier or customs authority may dispose of a shipment that cannot be delivered or returned. Where this occurs, a refund may not be available.

Customers are responsible for monitoring their tracking information and responding promptly to requests from the courier or customs authorities.

Shipping Disclaimer

Once an order has been fulfilled and transferred to the courier, delivery is subject to the courier's operating conditions and the regulations of the destination country.

The customer is responsible for any applicable:

• VAT
• Customs duties
• Import taxes
• Tariffs
• Clearance fees
• Handling charges
• Brokerage fees
• Other destination-country charges

JASON MAKKI does not collect these charges unless specifically stated at checkout.

Delivery estimates may be affected by circumstances outside our reasonable control, including customs processing, courier delays, public holidays, peak seasons, weather conditions, natural disasters, or local delivery restrictions.

Returns & Refunds

For information about returns, refunds, eligibility, and applicable conditions, please refer to our Return & Refund Policy.

Contact Us

We aim to provide a reliable international shopping experience from Dubai, UAE to customers worldwide.

If you have any questions regarding your order, shipping, tracking, customs, or delivery, please contact us.

JASON MAKKI BEAUTY & PERSONAL CARE EQUIPMENT TRADING LLC
Dubai, United Arab Emirates

Email: support@jasonmakki.com
Phone / WhatsApp: +971 50 548 3844

THANK YOU FOR CHOOSING JASON MAKKI 

When will my order be shipped out?

Orders are dispatched and fulfilled within 1-2 Business days from the date of purchase. Please note that all orders are sent on Monday to Friday, except Public Holidays. If you need your order rushed, please leave us a note during the checkout process and we will do our best! 

How to cancel my order? 

If your order has not yet been processed, you may cancel your order by sending us an email at support@jasonmakki.com. If your order has been processed and dispatch then we are not able to cancel your order and it falls under refund policy. 

 Do you ship your products to my country?

Yes, we ship worldwide. If there is no shipping option available at the checkout section for your country or any error happened during the checkout. Please contact us at support@jasonmakki.com

 

In which country are you shipping Jason Makki's products?

We are shipping our products from the United Arab Emirates.

 

Do I have to pay for customs duties/tax to my country?

Yes, duties and taxes are not included at checkout and must be paid by the receiver upon delivery.

 

Is it safe to pay with Credit/Debit on Jason Makki Website? 
Our Website has PCI Level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. Paying through Credit/Debit card is protected as we take additional measures to guarantee your security and comfort. It's always PCI compliant and fully secure for payment processing. So, you can use your cards without thinking about credit card security.

 

What if my order hasn’t been delivered yet?
If the estimated delivery date has passed, we kindly ask you to wait a few extra days in case there are any local postal delays, as your parcel is due to be delivered by your local postal service. We also encourage you to monitor your parcel online using the tracking number attached in our confirmation email to you. After a few extra days, please contact us via E-mail and include your order number. We will take immediate action from there.

 

I provided the wrong delivery address.
Customers must ensure to provide the exact delivery address and instructions at the time of placing the order. You must contact us immediately to resolve the issue but once the parcel is shipped, we cannot change the address.

 

I received the wrong item.
If you have received an item that is different from your specified order or if the item in your delivery is different from the description. Please contact us immediately or within 24 hours, through email and let us know what kind of discrepancy there is. Provide any photos of the item for us to verify. We will endeavor to get you the correct item within the normal timeframe. If the item is out of stock, we will refund you the full cost. 
 
My item is broken/damaged.
Please inspect the items you received upon delivery and contact us immediately or within 24 hours. Provide images of the faults or damages found. We would like to evaluate the issue and if the damages were due to manufacturing defects or damage during transit, we will be happy to replace the item for you.

   

Can I return my package?
If you are not satisfy with your order, you have a 14 days to return the package. To be eligible for a return, your item must be in the same condition and in its original packaging. Please see more details at the return and refund policy section. Send us an email and we will make it right for you.

 

My package has been lost or stolen, what do I do now?
Please note that we cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. Contact our customer service team at support@jasonmakki.com if you need help.

 

Contact Us

We aim for 100% customer satisfaction    ★ ★ ★ ★ ★

If this product is in any way not a 5 stars experience, please don't hesitate to reach us so that we can make it right. We are always here for you!

THANK YOU FOR CHOOSING JASON MAKKI
Email   support@jasonmakki.com
Phone   +97150-548-3844